Field Application Engineer

Field Application Engineer

As an Field Application engineer (FAE), you will be responsible for implementing and optimizing advanced robotic systems in customer environments. This role involves system integration, on-site support, troubleshooting, and training to ensure seamless performance and customer satisfaction. You will collaborate with internal teams and customers to deliver tailored solutions, provide technical guidance, and drive continuous improvement.


Responsibilities

• Customer Implementation Support: Act as the technical expert for robot implementation, assisting customers with the setup, integration, and optimization of robotic systems in their environments. Ensure that the implementation aligns with customer needs and specifications.

• Robotics Hardware Expertise: Demonstrate a strong understanding of robotics hardware components, including robotic arms, sensors, actuators, and related mechanical/electrical systems. Provide guidance on hardware selection and configuration.

• Robotics Software Expertise: Coding ability to assist with integration between Orbit and customer work order systems is desirable.

• System Architecture and Design: Provide expert knowledge on robot system architecture, ensuring that the integration of hardware and software components results in optimal performance and reliability.

• Collaboration with Teams: Work closely with internal teams, including systems engineering, product management, and sales/marketing, to ensure customer needs are met and to support product development and improvement.

• Customer Training & Support: Provide on-site or remote training for customers on robot operations, troubleshooting, and best practices. Offer ongoing support during the entire lifecycle of the robot system.

• Troubleshooting & Problem-Solving: Act as a subject matter expert for troubleshooting complex technical issues with robotic systems, offering efficient solutions to minimize downtime.

• Feedback & Reporting: Gather feedback from customers regarding system performance, issues, and improvement suggestions. Work with product management and engineering teams to communicate this feedback and help drive product enhancements.

• Sales Support: Support the sales and marketing teams by providing technical demonstrations, creating solution proposals, and explaining the value proposition of our robotic solutions to prospective customers.

• Documentation: Create and maintain technical documentation, including system configurations, implementation guidelines, troubleshooting guides, and training materials for both internal use and customers.

Qualifications

• Education: A degree in Robotics, Mechatronics Engineering, Electrical Engineering, Computer Science, or a related field. - Experience: Proven experience in robotics system implementation, integration, and support. Experience working with robotic arms, sensors, actuators, and robotic control systems is highly desirable.

• Technical Expertise: - Strong knowledge of robotics hardware, including robotic arms, sensors, and actuators.

• Deep technical knowledge in robot system architecture, including software and hardware integration.

• Experience with robotic control systems, software frameworks, and debugging tools.

• Problem-Solving & Troubleshooting Skills: Exceptional problem-solving skills with the ability to troubleshoot complex technical issues in a variety of environments.

• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively explain complex technical concepts to customers, team members, and non-technical stakeholders.

• Customer-Oriented: Strong customer service and relationship-building skills. Ability to work directly with customers to understand their needs and provide tailored solutions.

• Team Collaboration: Ability to work effectively in cross-functional teams, collaborating with engineers, product managers, and sales/marketing teams to ensure customer satisfaction and success.

• Travel Requirements: They will have to be on-site to do site assessment.

• Work Environment: This role involves both office-based work and customer-facing interactions, including on-site installations and troubleshooting. Travel to customer sites is required.